1Introduction

Welcome to the Privacy Policy page dewa22. We understand that entrusting your personal data to an online platform is no small matter—and we don't treat it as such. This document has been written as clearly and transparently as possible, not merely as a legal formality, but as a genuine commitment of accountability to every member who uses our services.

This privacy policy applies to all data collected through the website, mobile interfaces, and other digital channels operated under the dewa22 brand. By registering or using the platform's services, you confirm that you have read and understood this policy in its entirety.

2Types of Data We Collect

Dewa22 only collects data that is strictly necessary to operate our services and maintain platform security. We do not collect excessive data irrelevant to our operational purposes. The following are the categories of data we collect:

Data Category Example Status
Identity Data Full name, date of birth, national ID/passport number Required
Contact Data Email address, phone number Required
Financial Data Bank name, account number, account holder name Required
Technical Data IP address, device type, browser, operating system Automatic
Activity Data Game history, transactions, session logs Automatic
Preference Data Language settings, notification preferences Optional

3How We Collect Data

Data is collected through several channels, all of which are transparent and made known to members:

  • Registration Form. When you create a new account, we collect the identity and contact information you provide directly.
  • KYC Process. Identity verification documents you upload as part of the Know Your Customer process for account validation and withdrawals.
  • Financial Transactions. The account details you register for deposit and withdrawal purposes.
  • Platform Usage. Technical and activity data is collected automatically as you use the service—including pages visited, games played, and session duration.
  • Support Communications. Conversations with our customer service team via live chat or other official communication channels.
  • Cookies and Similar Technologies. As described in Article 7 of this document.

4Data Usage Purpose

Every piece of data we collect has a clear and specific purpose. dewa22 is committed to not using member data beyond the purposes listed below:

  • Account Management. Creating, verifying, and maintaining member accounts to enable secure access to all platform services.
  • Transaction Processing. Processing deposits, withdrawals, and balance transfers accurately and on time to the correct account.
  • Identity Verification (KYC). Ensuring every member is a real individual who meets age requirements and is not listed on any applicable restriction lists.
  • Security & Fraud Prevention. Detecting and preventing suspicious activity, multi-account use, collusion, and various forms of platform abuse.
  • Service Improvement. Analyzing usage patterns in aggregate and anonymized form to improve features, performance, and the overall user experience.
  • Service Communications. Sending important notifications about accounts, policy changes, and relevant transaction information.
  • Legal Compliance. Fulfilling the reporting and documentation obligations required by applicable regulations and legal authorities.
dewa22 does not use members' personal data for third-party marketing or commercial profiling without the explicit consent of the member concerned.

5Data Storage and Security

Member data security is the top technical priority at dewa22. We implement a multi-layered security architecture covering protection at the network, server, application, and database levels simultaneously.

  • Transit Encryption. All data transmitted between your browser or app and dewa22 servers is encrypted using TLS 1.3 protocol with a 256-bit SSL certificate.
  • Storage Encryption. Sensitive data such as bank account numbers and KYC documents are stored in encrypted format in a database isolated from public access.
  • Strict Access Control. Role-based access control (RBAC) ensures only authorized personnel can access specific data categories, with audit logs recorded automatically.
  • Real-Time Monitoring. Our threat detection system runs 24 hours a day to identify and respond to potential security breaches before they impact member data.
  • Encrypted Backups. Data backups are performed regularly to geographically separate locations, all in encrypted form.
Important: While we apply the highest security standards, members are also responsible for keeping their account passwords confidential. dewa22 never requests passwords via email, SMS, or live chat. Please report to our support team immediately if you receive any such request.

6Data Sharing with Third Parties

Dewa22 has a strict policy on sharing data with third parties: we do not sell, rent, or exchange members' personal data for any commercial purpose. Full stop.

However, there are limited situations where data may be shared with trusted third parties directly related to service operations:

  • Payment Partners. Financial service providers and payment gateways that process member deposit and withdrawal transactions—receiving only the minimum data required to complete each transaction.
  • Game Providers. Licensed game providers that require session data to run games technically—they do not receive any member personal identity data.
  • Infrastructure Services. Hosting providers, network security, and cloud services that support the platform's technical operations—all bound by strict data confidentiality agreements.
  • Legal Obligations. dewa22 will disclose data to the relevant authorities when required by applicable law, while protecting member rights to the fullest extent possible.
All third-party partners with access to dewa22 member data are bound by data processing agreements that impose data protection obligations equal to or stricter than this policy.

7Cookies and Tracking Technologies

Dewa22 uses cookies and similar technologies to enhance the user experience, keep login sessions active, and analyze platform performance anonymously. The following are the types of cookies we use:

  • Essential Cookies. Required for core platform functions such as login sessions and security. Cannot be disabled without affecting platform functionality.
  • Functional Cookies. Storing preferences such as language and display settings for a more personalized experience.
  • Analytics Cookies. Collecting anonymous data on how members use the platform to help us improve service quality. Not linked to any member's personal identity.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to log in and use key platform features.

8Member Rights over Personal Data

As a dewa22 member, you have the following rights, which you may exercise at any time by contacting our support team:

  • Right to Access. You have the right to request a copy of the personal data we hold about you.
  • Right to Correction. You have the right to request correction of any inaccurate or incomplete data.
  • Right to Deletion. Under certain conditions, you have the right to request deletion of your personal data—except for data required for legal compliance or completion of pending transactions.
  • Right to Restriction of Processing. You have the right to request restrictions on the use of your data in certain situations governed by applicable data protection laws.
  • Right to Data Portability. You have the right to request the data you have provided in a machine-readable format for transfer to another platform.
  • Right to Object. You have the right to object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact our support team via live chat available 24/7 on the platform. We will respond to your request within a maximum of 30 business days.

9Data Retention

Dewa22 retains personal data only for as long as necessary to fulfill the purposes set out in this policy or as required by applicable legal obligations. The following are our general data retention guidelines:

  • Active Account Data. Retained for as long as the account remains active and for a defined period after account closure to resolve any pending transactions.
  • KYC and Identity Data. Retained in accordance with applicable regulatory obligations—generally 5 years after account closure.
  • Transaction History. Retained for a minimum of 5 years for audit, compliance, and dispute resolution purposes.
  • Technical Logs. Retained for 90 days for security and technical diagnostic purposes, then automatically deleted.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

10Changes to the Privacy Policy

Dewa22 reserves the right to update this privacy policy at any time in response to regulatory changes, technological developments, or improvements to our data security practices. Any material changes will be communicated to members via:

  • Notifications displayed on the platform when members log in
  • Email sent to the address registered to the member's account
  • Update of the "Last Updated" date at the top of this document

Changes will take effect 7 days after notification is issued, unless changes are immediately required by legal obligations. Continued use of the platform after the effective date of changes constitutes acceptance of the updated policy.

11Contact Us

If you have any questions, concerns, or requests related to this privacy policy or the handling of your personal data, the dewa22 team is ready to assist through the following channels:

  • Live Chat. Available 24 hours a day, 7 days a week, directly on the dewa22 platform. This is the fastest way to get a response.
  • Support Email. Submit your written inquiry to our official support email address listed on the platform's contact page. Response within 1×24 hours on business days.

We are committed to responding to every privacy-related request with seriousness, transparency, and within a reasonable timeframe. Member privacy is not merely a legal obligation for us—it is a core part of the trust that forms the foundation of dewa22.

By using dewa22 services, you confirm that you have read and agreed to this privacy policy. For further inquiries, feel free to contact our support team. See also Terms and Conditions and Responsible Gaming us.